Can I cancel or return my order?
All sales are final, and we are unable to offer refunds at this time.
Do you offer exchanges?
Exchanges are dependent on current stock levels and item(s) purchased. Please respond to your order confirmation email for any exchange inquiries, or contact us at email@example.com
The cost of shipping for the exchange will be the customer's responsibility.
Can I update my address?
Yes, as long as your order has not already shipped! Please respond to your order confirmation email or contact us at firstname.lastname@example.org with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.
Where do you ship to?
We ship worldwide from the US!
How much does shipping cost?
All shipping rates will vary depending on a few different factors, some of which include:
• Domestic vs International shipments
• Total weight of the package
• Selected shipping method
I’m an international customer, why is my shipping so expensive?
We’re glad you asked! For years, too many customers have had their packages held at customs offices waiting or unpaid duties, or gotten a surprise bill from the carrier before they released the package to our fans. We have moved to minimize that issue, at checkout you are charged shipping, plus duties and taxes that your country’s customs office has requested so that the package can pass through uninterrupted, making it quicker delivery time for you!
How long will it take my order to ship?
Usually around 7 - 10 business days. If you ordered multiple items, your order will be held until the entire order is ready to ship.
Handling time does not include time in transit and is regardless of shipping method chosen at checkout.
Can I change my shipping address?
Yes! Please email email@example.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.
What if my package is lost or stolen?
We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse. However, please contact us with your issue; we'll do our very best to help you come to a solution!
What Happens if my package is Returned to Sender?
Customer is responsible for the costs of re-shipping if the package gets returned due to an incorrect or incomplete address.